VELORA
VELORA SERVICE GUIDE

From customer questions to daily operations,
follow the complete path.

Understand the product, subscription flow, setup process, and every essential Studio screen in one guide.

Try the free demo →View pricing
Free pilot is openStart the free plan without a card or automatic charge. Paid checkout opens after payment and renewal security checks.
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01More than a chatbot that only answers.
01 · SERVICE

More than a chatbot that only answers.

VELORA answers from reviewed business content, captures the details needed for bookings, orders, and quotes, and hands complex conversations to a person with context.

01

Answer questions

Find answers in approved FAQs and documents.

Pricing, hours, delivery, booking, cancellation
02

Capture requests

Collect only the information needed for the next task.

Dates, order numbers, quote details, contact
03

Human handoff

Send uncertain or exceptional requests to an operator.

Exceptions, complaints, complex requests
04

Manage outcomes

Track owners, status, completion, and knowledge gaps.

New, in progress, complete, improve

Automation and human decisions stay separate.

Automatic answerClear answers found in approved content
Request captureStructured details for booking, order, or quote
Human reviewQuestions that need an exception or judgment
Never auto-confirmMedical decisions and sensitive policy exceptions
02Use VELORA for your business.
02 · USE CASES

Use VELORA for your business.

Commerce

Answer
Delivery, exchange, return
Capture
Capture order number
Next
Send order request

Clinic

Answer
Hours, location, preparation
Capture
Capture preferred date
Next
Hand off medical judgment

Dining

Answer
Menu, hours, parking
Capture
Capture party and time
Next
Confirm group booking

Beauty

Answer
Service and duration
Capture
Capture service and date
Next
Connect consultation

Education

Answer
Course and schedule
Capture
Capture interest and contact
Next
Send consultation

Lodging & professional

Answer
Policy and scope
Capture
Capture booking or quote
Next
Connect exceptions
03Six steps from demo to live support.
03 · GETTING STARTED

Six steps from demo to live support.

  1. 01

    Free demo

    Try the customer flow without a card.

  2. 02

    Choose a plan

    Compare volume, sites, and knowledge capacity.

  3. 03

    Start your account

    Sign in as the Studio owner and start the free plan.

  4. 04

    Review knowledge

    Replace starter answers with your actual information.

  5. 05

    Connect the site

    Install the widget and review the live preview.

  6. 06

    Test and go live

    Run representative questions, then open the inbox.

Preview the paid checkout flow
04 · PAYMENT

Review every payment detail before approval.

Available on payment-enabled accounts. Confirm the plan, amount, VAT, and recurring terms on the checkout screen.

1

Choose a plan

Select Start with this plan on Pricing.

2

Owner sign-in

Use the Studio owner account that will manage billing.

3

Review amount

Confirm the monthly fee, VAT, plan, and cycle.

4

Register card and pay

Enter card details directly in the Toss Payments secure window.

5

Confirm result

Review approval and order details, then continue to setup.

6

Manage subscription

Review plan, usage, invoices, and cancellation in Studio.

Free demoNo card required.
Recurring billingConfirm the cycle and amount before registration.
CancellationRequest it in Studio and confirm the effective date.
RefundHandled under the refund policy and actual usage status.
View pricing →Cancellation and refund policy →
05Studio is the workspace for setup and operations.
05 · VELORA STUDIO

Studio is the workspace for setup and operations.

Follow the four-step start guide first. After launch, use Conversations and Knowledge as your main work areas.

SCREEN GUIDE

Overview

Review volume, AI answers, handoffs, and completion.

Start of the day

Conversations

Assign, reply, and complete customer conversations.

Primary workspace

Leads

Review booking, quote, and order forms.

Follow-up requests

Knowledge

Create, review, and publish FAQs and documents.

When policies change

Sites

Manage install code, connection, branding, and display.

Setup and design

Analytics

Find unresolved reasons, failed questions, and gaps.

Improve quality

Billing

Review plan, usage, payment history, and status.

Billing management

Settings & help

Manage business settings and page-level guidance.

Configuration and support
06A simple daily operating routine.
06 · DAILY OPERATIONS

A simple daily operating routine.

1. Review new conversations

Separate resolved and human-needed cases.

2. Assign and reply

Choose an owner from the conversation summary.

3. Complete the task

Handle booking, quote, or order follow-up.

4. Mark complete

Close work that is finished.

5. Improve repeated gaps

Add missing answers to Knowledge.

READY TO START

Prepare these items before setup.

  • ✓ Ten common customer questions
  • ✓ Pricing, hours, booking, cancellation, and refund policies
  • ✓ Website URL and editing access
  • ✓ An owner for customer follow-up
  • ✓ Business name, logo, and primary color
The fastest way is to try it.

Try the customer experience, then start with your own business.

Try the free demo →Start setup